Privacy Policy

Privacy Policy nm9 – Your Data Security Is Our Priority

Nm9 is committed to protecting the privacy and security of every user's personal information. This policy explains how we collect, use, store, and protect your data in a transparent and responsible manner.

Updated: June 2026 Bahasa Malaysia SSL 256-bit

How nm9 Protects Your Privacy

We understand how important your privacy is. Every data protection measure at nm9 is designed to keep your information secure and free from misuse.

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Advanced Data Encryption

All data transmitted between your device and nm9 servers is protected with 256-bit SSL encryption. Sensitive information such as payment details is never stored in plain text.

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Strict Access Control

Only authorised nm9 staff may access users' personal data, and only for legitimate purposes. All access is logged and continuously monitored by our internal security team.

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Malaysia PDPA Compliance

Nm9 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We will not process your personal data without a legitimate purpose and your explicit consent.

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Full Transparency

Nm9 is committed to being transparent about how we use your data. You have the right to know, access, and request corrections to the personal information we hold about you.

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No Sale of Data to Third Parties

Nm9 has never sold, rented, or disclosed your personal information to third parties for marketing purposes. Your data belongs to you, and we fully respect that right.

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Data Deletion on Request

You have the right to request deletion of your personal data at any time, subject to legal requirements and compliance obligations binding on nm9 as the platform operator.


Important Note: By using the nm9 platform, you agree to the collection and use of your information as described in this Privacy Policy. Please read this document carefully in its entirety before using our services.

01

Introduction & Scope of Privacy Policy

Nm9 ("we", "the nm9 platform", or "nm9.bar") respects the privacy of every individual who interacts with our services. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information when you use the nm9 platform, including the nm9.bar website and our mobile app.

This policy applies to all registered users as well as guests accessing the nm9 platform. It covers all services provided by nm9, including slot games, sports, live casino, deposits, withdrawals, and all other platform features.

Nm9 operates in compliance with Malaysia Personal Data Protection Act 2010 (PDPA) as well as international online gaming industry standards. Our commitment goes beyond meeting legal requirements – we believe that robust data protection is the foundation of user trust.

If you disagree with any part of this Privacy Policy, we advise you not to use the nm9 platform. Continued use of the nm9 platform following any changes to this Privacy Policy will be considered your acceptance of the latest updated version.

02

Personal Information We Collect

Nm9 only collects information necessary to provide a safe, fair, and responsible service to our users. The following are the categories of information we collect:

A. Information You Provide Directly
  • Registration information: full name, date of birth, email address, phone number, and username.
  • Identity verification information (KYC): a copy of your national identity card (MyKad), passport, or other recognised identification document.
  • Financial information: bank account number, bank name, and e-wallet details for deposit and withdrawal purposes.
  • Communications with us: live chat conversation records, support emails, and any feedback you submit to nm9.
B. Information Collected Automatically
  • Technical data: IP address, browser type, operating system, screen resolution, and device information.
  • Usage data: pages visited, time spent, games played, betting history, and wins.
  • Location data: geographic location based on your IP address for compliance and fraud prevention purposes.
  • Cookie data: session cookies, preference cookies, and analytics cookies (see section 6 for more details).
C. Information from Third Parties

In certain situations, nm9 may receive information about you from trusted third parties, including identity verification service providers, payment processors, and fraud prevention agencies, solely for security and compliance purposes.

Nm9 does not directly collect credit or debit card numbers. All payment transactions are processed by certified third-party payment providers that comply with PCI-DSS security standards.

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How We Use Your Personal Information

Nm9 uses your personal information solely for legitimate purposes necessary to operate our platform. The following are the primary purposes for which data is used:

Purpose of Use Legal Basis
Registration & account management – creating and managing your user account Contract performance
Identity verification (KYC) – verifying that users are aged 18 and above and preventing fraud Legal obligation
Processing deposits & withdrawals – managing all financial transactions securely Contract performance
Customer Support – addressing enquiries, resolving issues, and improving our services Legitimate interest
Fraud prevention & security – detecting and preventing suspicious activity Legal obligation & legitimate interest
Legal compliance – meeting reporting and regulatory requirements Legal obligation
Platform improvement – analysing usage patterns to improve the user experience Legitimate interest
Marketing communications – sending promotional information and offers (subject to your consent) Consent

Nm9 will not use your data for any purpose beyond those stated above without first obtaining your additional consent.

04

Information Sharing & Disclosure

Nm9 does not sell, rent, or trade your personal information to outside parties for marketing or commercial purposes. However, in certain limited situations, we may share your information with the following parties:

Trusted Service Providers

Nm9 works with carefully selected third-party service providers to help operate the platform, including payment processors (FPX, TNG, GrabPay, Boost, ShopeePay), game software providers, analytics services, and customer support platforms. All these partners are bound by confidentiality agreements and are not permitted to use your data for any purpose other than those specified by nm9.

Legal & Regulatory Requirements

Nm9 may disclose your personal information when required by law, court order, or a lawful request from Malaysian government authorities. This includes investigations related to fraud, money laundering, or other financial crimes.

Business Transfer

Should nm9 be involved in any corporate restructuring, merger or acquisition, user information may be transferred as part of the business assets. Users will be notified before any such transfer takes place and your data protection rights will remain intact.

nm9's Guarantee: In all data-sharing instances, nm9 ensures that only the minimum necessary information is shared, and all receiving parties are bound by strict confidentiality obligations.

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Data Security & Protection Measures

Nm9 takes data security very seriously. We have implemented multiple layers of technical and organisational safeguards to ensure your personal information is kept secure:

  • 256-bit SSL/TLS Encryption – all data communications between your browser and nm9 servers are fully encrypted.
  • Data encryption at rest – sensitive information such as passwords is stored in an irreversible hashed format.
  • Secure server infrastructure – nm9 servers are protected by enterprise-grade firewalls, intrusion detection systems (IDS), and 24/7 monitoring.
  • Two-factor authentication (2FA) – nm9 supports two-factor authentication to enhance user account security.
  • Regular security audits – nm9 conducts regular penetration testing and security reviews by independent security experts.
  • Staff training – all nm9 staff who handle personal data undergo comprehensive data protection training.

While nm9 takes all reasonable precautions, no digital system can guarantee absolute security. In the event of a data breach affecting your information, nm9 will notify you in a timely manner as required by applicable law.

You also play an important role in keeping your account secure. Make sure you use a strong password, do not share your login credentials, and contact the nm9 support team immediately if you suspect any suspicious activity on your account.

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Cookies & Tracking Technologies

Nm9 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and deliver relevant content. The following are the types of cookies we use:

Essential Cookies (Required)

These cookies are required for the basic functions of the nm9 platform, such as login sessions, security and core preferences. The platform will not function properly without them and they do not require your consent.

Performance & Analytics Cookies

We use analytics cookies to understand how users interact with the nm9 platform — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This information helps us continuously improve the platform.

Functional Cookies

Functional cookies allow the nm9 platform to remember your preferences such as language, display settings and login information for your convenience.

How to Manage Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the nm9 platform. For more information on managing cookies, refer to your browser's documentation.

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Data Retention & Transfer

Nm9 retains your personal information for as long as it is needed to fulfil the purposes stated in this Privacy Policy or as required by law.

  • Active account data: Retained for as long as your account is active or for the duration required to provide services to you.
  • Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and anti-money laundering legal requirements.
  • KYC Documents: Retained for 5 years after account closure or the period stipulated by the relevant regulatory authorities.
  • Support communication logs: Retained for 2 years for reference and service improvement purposes.
  • Analytics data: Stored in anonymised form for an unlimited period for trend analysis purposes.
Cross-Border Data Transfers

Nm9's operations may involve transferring data to servers located outside Malaysia, particularly for cloud computing services and international game software providers. In all such cases, nm9 ensures that data protection standards equivalent to or higher than Malaysian requirements are upheld.

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Your Rights as a User

Under Malaysia's PDPA and nm9's policy, you have the following rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information nm9 holds about you at any time.

Right to Rectification

You may request correction of any inaccurate or outdated information in nm9's records.

Right to Erasure

You may request deletion of your personal data, subject to legal requirements binding on nm9.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request nm9 to provide your data in a machine-readable format for portability purposes.

Right to Restrict Processing

In certain circumstances, you may request nm9 to restrict the processing of your data while a dispute is being resolved.

To exercise any of the above rights, please contact the nm9 Data Protection team via our support email. We will process your request within 30 calendar days from the date of receipt. For complex requests, we may require additional time and will notify you accordingly.

Nm9 will not charge any fees for reasonable data rights requests. However, for repeated or unreasonable requests, nm9 reserves the right to charge a reasonable administrative fee.

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Children's Privacy & Minor Protection

Nm9 is an adult entertainment platform that available to users aged 18 and above only. We do not knowingly collect or process personal information from individuals under the age of 18.

Should nm9 discover that we have collected personal information from an individual under the age of 18, we will take immediate steps to delete that information and close the relevant account. We encourage parents and guardians to monitor their children's online activities and use appropriate parental control software.

If you suspect that a minor has registered or is using the nm9 platform, please contact our support team immediately so that appropriate action can be taken without delay.

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Changes to This Privacy Policy

Nm9 reserves the right to amend, update, or replace this Privacy Policy at any time in response to operational needs, legal changes, or technological advancements. Any material changes will be communicated to users via:

  • Prominent notice on the nm9 platform homepage
  • Email notification to the address registered to your account
  • In-app notification on the nm9 mobile app

The "Updated" date at the top of this page reflects the date of the latest version of this Privacy Policy. We encourage you to review this page periodically to stay informed on how nm9 protects your personal information.

Continued use of the nm9 platform after any changes to this Privacy Policy are published constitutes your acceptance of those changes. If you disagree with the changes made, you have the right to close your account by contacting the nm9 support team.

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Contact nm9's Data Protection Officer

If you have any questions, concerns or complaints regarding this Privacy Policy or how nm9 handles your personal data, please contact our Data Protection Officer through the following:

Support Email

[email protected]

Live Chat 24/7

Always available directly on the nm9 platform.

Our team will endeavour to respond to all privacy-related enquiries within 3 working days. For official complaints, we will process and provide a full response within 30 calendar days in accordance with Malaysia's PDPA requirements.

If you believe nm9 has not handled your complaint satisfactorily, you have the right to escalate your complaint to Malaysia Personal Data Protection Commissioner through the official channels of the Malaysian Ministry of Communications and Digital.


Join nm9 Today

Safe, Trusted & Responsible

Nm9 is more than an entertainment platform – we are your gaming partner, putting your privacy and security first. Register now and enjoy a safe gaming experience alongside nm9's growing community of loyal members.

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